Politique de remboursement

Change of Mind Returns

In addition to your rights under the Australian Consumer Law, you have 14 days from the date you receive your parcel to request a return or exchange if you change your mind, without having to provide a reason.

For the return to be accepted:

• The item must be returned in its original and complete condition (packaging, accessories, instructions).
• The product must be in new condition so that it can be resold.
• The purchase invoice must be included with the parcel.
• The shipping costs for returning your item are the responsibility of the customer.

Faulty or Damaged Items

If you receive a damaged parcel or an item with a fault, you may be entitled to a repair, replacement or refund in accordance with the Australian Consumer Law. Contact us by email at support@altisafe-pro.com and include photos of the issue to help us process your request.

In the event of an error on our part or where a product is confirmed to be faulty, reasonable return shipping costs will be covered or reimbursed by Altisafe Pro after confirmation by customer service, in accordance with applicable consumer law.

Return Procedure

For any request, email us at support@altisafe-pro.com. Once your request has been reviewed and approved, products must be returned to the following address:

Harzi Trading LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

We generally respond to return requests within 1 to 2 business days.

Refund